Privacy Policy
Introduction
This Privacy Policy describes how Oodles Wok collects, uses, protects, and shares any personal information of our customers in Canada. Customers include those who visit our stores, whether they dine in or take away, use our website or mobile app, and have any form of interaction with us.
Canada
All Canadian stores under the Oodles Wok brand adhere to this overarching Privacy Policy. Many of our stores are owned and operated by franchise partners, who are independent business owners. This Privacy Policy also applies to our franchise partners and any offers/promotions they may choose to run, as long as they are exclusively operated under the Oodles Wok brand.
1- Information That We Collect
We may collect data in the following ways:
- When you visit one of our stores
- When you use our website
- When you use our mobile app
- When you sign up for an Oodles Wok account using any of the above online services
- When you interact with us, whether in person, online, or via social media
We may collect information using the following methods:
- Information that you share with us
- Information that we collect through our services
- Information that we collect through our partners
- Information that we collect through other sources
Please note that you are not obligated to share any personal information with us. However, in certain circumstances, we may not be able to provide you with a requested service if you do not provide the necessary information.
Our site may contain links to third-party websites. We have no control over how your data is collected, stored, or used by external websites and advise you to check their privacy policies before providing any personal data.
2- What Data Do We Collect?
We may request you to provide the following information, depending on your interaction with us:
- Personal details such as your name, address, email address, phone number, birthday, and other contact information when you register with our online services, enter a competition, contact us via phone, or through our social media;
- Profile/demographic information such as age, gender, job title, and profession;
- Account information to access our online services or make a purchase with us;
- Other personal information you choose to provide when interacting with us (including but not limited to our Oodles Wok social media platforms).
3- Other Ways We May Collect Your Information
We may use other technologies to collect information from you, your computer, or your mobile device when you visit one of our stores, use our online services, or interact with our technologies. These may include but are not limited to cookies, local shared objects, and web beacons.
We may also collect information about your:
- IP address
- Smart device, mobile, or computer operating system
- Browser type
- Various mobile device settings
- Online activity on other websites, apps, or social media
4- How We Use Your Data
All personal data is processed and stored securely for no longer than necessary in light of the reasons for which it was collected. We comply with our obligations under the Personal Information Protection and Electronic Documents Act (PIPEDA) at all times.
Our use of your personal data will always have a lawful basis, either because it is necessary for our services, because you have consented, or because it is in our legitimate interests. Specifically, we may use your data for:
- Providing and managing your access to our site;
- Personalizing and tailoring your experience on our site;
- Supplying our products to you;
- Personalizing and tailoring our products and services for you;
- Responding to enquiries via email, website messages, or phone calls;
- Supplying you with emails you have opted into (you may unsubscribe at any time by clicking the unsubscribe link at the bottom of our emails);
- Market research;
- Analysing your use of our site to improve your experience;
- With your permission, we may use your data for marketing purposes, such as contacting you by email, telephone, mail, or SMS with offers and updates.
You have the right to withdraw your consent at any time and to request that we delete your data.
5- How and Where Do We Store Your Data?
We only keep your personal data for as long as necessary. Your data will only be stored in Canada.
Data security is very important to us. To protect your data, we have implemented the following measures:
- Secure servers
- Secure and password-protected files
- Limited access to sensitive data for authorised personnel only
- Restricted physical access to servers and computers
6- Do We Share Your Data?
Subject to legal obligations and our franchise network, we will not share your data with any third parties for marketing purposes without your consent.
We may be required to share data in certain legal circumstances, such as compliance with a court order or governmental authority.
7- How Can You Control Your Data?
You may restrict our use of your data for direct marketing purposes by unsubscribing from emails or adjusting your account preferences.
8- How Can You Access Your Data?
You have the right to request a copy of your personal data held by us. Under PIPEDA, we will provide all requested information free of charge. Please contact us at [email protected].
9- Privacy Policy for Minors
We are committed to protecting the privacy of children under the age of 18. If you have any questions about our policies regarding minors, please contact us at [email protected].
10- Your Rights
As a data subject, you have the following rights under PIPEDA:
- The right to be informed about our collection and use of personal data;
- The right to access the personal data we hold about you;
- The right to correct any inaccurate personal data;
- The right to request deletion of your personal data;
- The right to restrict processing of your personal data;
- The right to data portability;
- The right to object to the use of your personal data for particular purposes.
If you have concerns about our use of your personal data, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.
11- Our Use of Cookies
Our site may use cookies for functional and analytical purposes. You may choose to disable cookies through your browser settings.
12- Contacting Us
If you have any questions about this Privacy Policy, please contact us:
- Email: [email protected]
- Phone: +1 647 999 6875
- Address: 450 New Huntington Rd, Woodbridge, ON L4H 0R4, Canada
13- Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and you will be deemed to have accepted the updated terms upon continued use of our services.
14- Definitions and Interpretation
- “Account” – A registration required to access certain areas of our site.
- “Personal Data” – Any information that identifies an individual.
- “Cookies” – Small text files used to improve user experience.
- “We/Us/Our” – Oodles Wok Canada, operating under Oodles Wok Chinese Holdings LTD, registered in Canada.